Assetas FAQ
How do I log into the counter laptop?
Use the Assetas Device profile and enter the PIN: 6060
How do I log into Assetas on the counter laptop?
Launch Assetas directly from the desktop icon. Please use the device-specific login below, rather than your personal login (if you have one).
Username: assetasdevicecounter60@gmail.com
Password: Assetas60!
How do I log into Assetas on the scanners?
Trek is the mobile application for use when Wi-Fi isn’t reliable or available. Trek will store updated information on the device and will sync automatically when Wi-Fi is available.
Username: assetasdevicehandheld60@gmail.com
Password: Assetas60!
Why won’t the handheld scanners scan anything?
Close out of all applications by tapping the square icon on the bottom of the home screen, and then either swipe right or click ‘x’ to close any open applications. Launch Trek again and scan the item. If scanning is not resolved, restart the scanner. If you still have issues, please contact Assetas at support@assetas.com, or call or text Assetas at 713-906-0592
Turn off or restart handheld scanners
Reset the counter scanner
Turn off the counter scanner
Turn on the counter scanner
Press and hold the red power button to see a prompt. Select the option to power off or restart.
Hold the Mode / Function and Bluetooth buttons simultaneously for three seconds, then release to initiate the reset process.
Hold down the power button for about three seconds, until you hear one short beep. Release and wait a few seconds; you’ll hear three beeps. The power indicator will flash red and the device will turn off.
Press the power button once. There will be a short delay, then you’ll hear three beeps, and the indicator will turn to green.
How do I reset, restart, or turn off the scanner?
Turn off or restart handheld scanners
Press and hold the red power button to see a prompt. Select the option to power off or restart.
Reset the counter scanner
Hold the Mode / Function and Bluetooth buttons simultaneously for three seconds, then release to initiate the reset process.
Turn off the counter scanner
Hold down the power button for about three seconds, until you hear one short beep. Release and wait a few seconds; you’ll hear three beeps. The power indicator will flash red and the device will turn off.
Turn on the counter scanner
Press the power button once. There will be a short delay, then you’ll hear three beeps, and the indicator will turn to green.
How does the counter scanner communicate with the laptop?
The counter scanner communicates with the laptop via a Bluetooth connection. Sometimes, this connection is interrupted and needs to be reset.
- Turn the counter scanner on.
- On the laptop, go to Settings > Devices.
- Under the “Mouse, keyboard, & pen” heading, you may see the counter scanner in the list (look for something that says “RFD8500….”) with a ‘paired’ connection. If you don’t see the counter scanner in the list, skip to step 6.
- Click on the item and select the ‘Remove device’ button.
- Click ‘Yes’ to confirm.
- Click the plus sign at the top of the screen to ‘Add a Bluetooth device’.
- On the next screen, choose ‘Bluetooth’.
- Push the Bluetooth button on the counter scanner. It will flash blue when the device is ready to pair.
- Select the “RFD8500…” device to connect once it is displayed on the laptop.
The scanner is paired to the laptop when the device displays as “Connected” in the list of paired Bluetooth devices.
How do I contact Assetas for help?
Contact us anytime! Our team can remotely access the counter laptop whenever you need help.
Email Assetas at support@assetas.com
Call or text Assetas at 713-906-0592.
Click here for a printable version of this FAQ.
Click here to view the Assetas CTK Quick Reference Guide.
Assetas, Revised September 2021